RETURN POLICY

Cancellations, Refunds and Exchange

How can I cancel my order?

To cancel your order please write to us at shop@vanesa.co.in.



Can I modify my shipping address after the order has been placed?

Yes, we can modify/change your shipping address provided you contact us within 4 hours of placing your order. However, if the order is dispatched before you contact us the shipping address will not be modified/changed.



How will I get refund for the cancelled order?

To get your refund please contact us at our customer support at shop@vanesa.co.in Our executive will initiate the refund process. If you made the payment online, we will refund the



amount back in the original source (debit/credit card, bank, wallet, etc) within 5 working days of receiving the request from you. If you made the payment via COD, we will send you the money within 10 working days of requesting a refund.



Return and Exchange policy

Due to hygiene reasons we cannot accept exchange or returns on our products. If you ever have any questions regarding our refunds & exchange, please contact us at shop@vanesa.co.in In case of damaged/wrong products, contact must be made within 3 days of receipt of the products by email shop@vanesa.co.in notifying us.

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